Privacy Policy
GINKGO DISABILITY CARE PTY LTD, accessible at https://ginkgodisabilitycare.com.au/,
is committed to protecting and upholding all stakeholders' rights to privacy
and dignity, including participants, staff, management and representatives of
other service agencies.
GINKGO DISABILITY CARE PTY LTD is committed to protecting
and upholding the participants' rights to privacy and dignity as we collect,
store and handle information about them, their needs and the services provided
to them.
GINKGO DISABILITY CARE PTY LTD is subject to NDIS Quality
and Safeguards Commission rules and regulations. GINKGO DISABILITY CARE PTY LTD
will follow the guidelines of the Australian Privacy Principles in its
information management practices.
This policy conforms to the Federal Privacy Act (1988) and the Australian
Privacy Principles, which govern personal information collection, use, and
storage.
This policy will apply to all records, whether hard copy or
electronic, containing personal information about individuals and interviews or
discussions of a sensitive personal nature
What Personal Information do we collect and why?
GINKGO DISABILITY CARE PTY LTD will ensure that each
participant understands and agrees to the type of personal information
collected and the reasons for collection. If the material is to be recorded in
an audio or visual format, the participant must agree to their involvement in
writing before any material can be collected. The participant must also be
informed when the material is being recorded in an audio or visual format.
GINKGO DISABILITY CARE PTY LTD will ensure that:
- participants are provided with information about their
rights regarding privacy and confidentiality
- participants and organisational personnel are provided
with privacy and confidentiality is assured when they are being interviewed or
discussing matters of a personal or sensitive nature
- participants are informed of GINKGO DISABILITY CARE PTY
LTD's confidentiality policies using the language, mode of communications and
terms they are most likely to understand
- GINKGO DISABILITY CARE PTY LTD will attempt to locate
interpreters and use easy-read materials.
The Personal Information we collect includes (but is not
limited to)
- Your
name
- Your
email address and/or phone number
- Your
residential address
- Your
date of birth
How is your Personal Information stored, used and disclosed?
GINKGO DISABILITY CARE PTY LTD requires staff and management
to be considered and consistent when writing documents regarding a participant
and when deciding who has access to this information.
GINKGO DISABILITY CARE PTY LTD will ensure that:
- it meets its legal and ethical obligations as an employer
and service provider concerning protecting the privacy of participants and
organisational personnel
- all staff, management and volunteers understand the
requirements to meet their obligations
Your Personal Information may be securely stored on servers
located outside of Australia. If your Personal Data is stored outside of
Australia, it will only be in countries that have adequate privacy protections.
Accessing or Correcting your Personal Information
You have the right to
- Request
a copy of the Personal Information that we hold about you
- Request
corrections or updates to the Personal Information that we hold about you,
if you believe that the Personal Information that we hold about you is
incorrect or incomplete
- Request
the deletion of the Personal Information that we hold about you
For requests relating to Personal Information, please
contact us via either:
- Email:
Info@ginkgodisabilitycare.com.au
Although we will endeavour to comply with your request
within 14 days, we will require verification of identity to ensure that such
requests are authorised.
We may be legally required to refuse your request or
partially redact requested Personal Information, as per legal requirements such
as in the Privacy Act. If we are unable to reasonably comply with your request,
we will explain why in our response.
Questions, Comments or Complaints
If you have any questions, comments, or complaints about
this policy or how this policy has been implemented, please do not hesitate to
contact us via either:
- Email:
Info@ginkgodisabilitycare.com.au
We will respond to queries within 14 days. If you are
dissatisfied with our handling of a privacy complaint, you have the right to
make a complaint to the Office of the Australian Information Commissioner
(OAIC), the Australian privacy regulator (www.oaic.gov.au).
This privacy policy was last updated on 10 January 2025